Publications

 

Dmoch, T. (1996a)
"The development of standardised pictures for emotional advertising in Europe"

Planung & Analyse, 23. Jg., Nr. 4, S. 28-33

 

Dmoch, T. (1996b)
"International Advertising. Limited Standardisation"
in: Meckel, M. und M. Kriener (Hg.) (1996), Internationale Kommunikation.

Eine Einführung Opladen: Westdeutscher Verlag, S. 179-199

 

Dmoch, T. (1997)
Crosscultural advertising. An behavorial approach to standardisation of emotional advertising
Aachen: Shaker-Verlag

 

Dmoch, T. (1999a)
"The Graphic Differential. An instrument for the international
assessment of emotional brand experiences"

Planung & Analyse, 26. Jg., Nr. 2, S. 58-63

 

Dmoch, T. (1999b)
"The influence of culture on the standardisation of emotional advertising"
Marketing. Zeitschrift für Forschung und Praxis, 21. Jg., Nr. 3, S.179-195.

 

Dmoch, T. und F. Wisniewski (2000)
"Analysis of competition in advertising"
Planung & Analyse, 27. Jg., Nr. 3, S. 50-55.

 

Dmoch, T. (2003)
"International Advertising. Limited Standardisation"
in: Bolten, J. und C. Ehrhardt (Hg.) (2003), Interkulturelle Kommunikation. Texte und Übungen zum interkulturellen Handeln, Sternenfels: Verlag Wissenschaft und Praxis,

S. 279–307.

 

Dmoch, T. (2004a)
"International Advertising Planning in the Automobile Industry"
in: Zentes, J. et al. (Hg.) (2004), Außenhandel: Marketingstrategien

und Managementkonzepte, Wiesbaden: Gabler, S. 648-673.

 

Dmoch, T. (2004b)
"Process standardisation of international advertising planning"
ZfAW. Zeitschrift für die gesamte Wertschöpfungskette Automobilwirtschaft, 7. Jg.,

Nr. 3, S. 43-51.

 

Dmoch, T. (2004c)
"The implementation of international account planning in the automotive industry"
Planung & Analyse, 32. Jg., Nr. 7, S. 40-43.
(Die Implementierung der internationalen Werbeplanung in der Automobilindustrie)

 

Mehl, R., Dmoch, T. and Tschödrich, S. (2011)

Customer Management 3.0 – Customer Expectations and Business Opportunities in the World of Tomorrow

in: Keuper, F. und Mehl, R. (Hg.) (2011), Customer Management. Vertriebs- und Service-Konzepte der Zukunft, Berlin: Logos, p. 3- 42.


Dmoch, T. (2012a),

“Creating Brand Experiences. Dealers have to comply with changed Customer Behaviour“,

Kfz-Betrieb, Vol. 103, No. 21, p. 58-59.


Dmoch, T. (2012b),

“Communities and CRM in automotive Sales“,

in: CRM Report. Das Special für Customer Relationship Management von Salesbusiness, 2012, p. 10-11.


Dmoch, T. (2012c),

„Global Branding in a digital World“, Planung & Analyse, Vol. 39, No.1, p. 120-124.
Dmoch, T. and Friedrich, F. (2012), „Brand Experiences and Dialogue by Social Media“, OEM&Lieferant, Vol. 8, No. 2, p. 10-11.


Hanitsch, M. and Dmoch, T. (2012),

"You cannot manage customers",

in: Mehl, R. and Hanitsch, M. (2012), (Ed.), Business&IT. The Top-Interviews of the Year 2012, p. 6-11.


Hanitsch, M. and Dmoch, T. (2013),

“The unmanageable customer“,

Unternehmen & Trends. Sonderausgabe zur CEBIT, p. 28-29.


Dmoch, T. and Olbrich, T. (2013),

“Participative Brand Management drives Social CRM“,

Sysdata. Der IT-Wegweiser für Schweizer KMU, Vol. 43, No. 1, p. 8.


Dmoch, T. and Liessfeld, M. (2013),

“Address Customers emotionally“,

Teletalk, Vol. 20, No. 12, p. 13-15.


Dmoch, T. (2014),

“Customer Experience Management: What really matters“,

Automobilwoche Sonderveröffentlichung Connected Car Customer Experience, No.1, p. 4-6.

 

Dmoch, Thomas (2016),

„New agency models. Consultants shake hands with creative minds“,

in: new business, Vol 45, No 18, 2.5.2016, p. 10-13.

 

 

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Planung & Analyse

 

Dr. Thomas Dmoch

 

Originally, this web site was used to transfer my research data. Today, this is a platform for cross-cultural communication in the digital era. It is a proving ground for social media.

 

International account planning: king’s road or den of thieves?

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